Shipping Policy

Shipping Policy

Thank you for shopping with us! We strive to ensure that your experience with our store is seamless, from order placement to delivery. Below, you'll find details about our shipping process. If you have any further questions, please don't hesitate to contact us.

Shipping Rates

We offer a variety of shipping options to meet your needs. The shipping rates will be calculated at checkout based on your order size and destination. We currently ship to the following regions: [list regions or countries you ship to, e.g., US, Canada, international, etc.].

Processing Time

All orders are processed within [1-2 business days, or specify your processing time]. Orders are shipped on business days only (Monday through Friday, excluding holidays). Please note that there may be a slight delay during peak shopping seasons or special promotions.

Shipping Methods

We offer the following shipping methods:

• Standard Shipping: [delivery time, e.g., 5-7 business days]

• Expedited Shipping: [delivery time, e.g., 2-3 business days]

• Overnight Shipping: [delivery time, e.g., 1 business day]

Shipping times may vary depending on your location, but we’ll provide tracking information so you can stay updated on your order’s status.

Free Shipping

We offer free standard shipping on orders over $[amount] to [location/region]. Free shipping will be automatically applied to your order at checkout.

International Shipping

For international orders, the shipping costs, delivery times, and potential customs fees will vary based on the destination country. Customs duties and taxes are the responsibility of the customer. Please be aware that international shipments may experience delays due to customs processing.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can track your package on the carrier’s website.

Address Accuracy

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.

Missing or Lost Packages

If your package is lost or damaged in transit, please contact our customer support team within [X] days of receiving the shipping notification. We will investigate the issue and work with you to resolve the problem.

Returns and Exchanges

If you need to return or exchange an item, please visit our [Return & Exchange Policy page] for more details on how to proceed.

Contact Us

If you have any questions about our shipping policy or need further assistance, please don’t hesitate to contact us at mokofamilycorp@gmail.com or +1 (312) 989-5232.